Delivery Information

Eurocross have developed a system to deliver frozen foods direct to your door by 24 hour courier. The goods will be shipped in an insulated carton packed with frozen gel packs to keep the products at the right temperature during transit.

We ship nationwide from our warehouse in London by next day courier. We can deliver in England, Wales, Northern Ireland and Scotland (up to Edinburgh). We are unable to deliver to the Scottish Highlands, Republic of Ireland or the Islands around the coast at this time as we can’t guarantee delivery within the 24-hour deadline. We do not deliver to overseas destinations.

There is no minimum order value, and delivery charge is £7.50. Delivery to England & Wales is free on all orders over £75:-

*Please note there is a £10 surcharge for deliveries to Scotland and N. Ireland due to higher shipping costs to these locations.

For all web orders the costs of delivery are shown as part of the online ordering process. Trade clients will be advised delivery terms at time of placing order over the phone.

The lead time for online orders received by 12.00pm is one working day, and goods should be received next day after placing order. For orders received after 12.00pm the lead time is two working days. For example, orders received on a Monday before 12.00pm will be packed & shipped sameday, and delivered Tuesday. Orders received after 12.00pm Monday will be prepared and ready for despatch on Tuesday, and delivered Wednesday.

Our courier does not deliver on weekends, so we only ship goods Monday to Thursday. Orders placed after 12pm Thursday, or anytime on Friday will be shipped the following Monday.

Next day Delivery: On orders placed on Monday, Tuesday, Wednesday, Thursday by 12.00pm.

Orders received after 12pm Mon-Wed; Please allow 2 days for delivery.

All other orders after 12pm Thursday, and anytime Friday; Please note these will be shipped Monday, for delivery on Tuesday.

If you will not be home to receive the delivery our courier can leave your parcel with a neighbour, or in a safe place – PLEASE PUT YOUR PREFERENCE IN COMMENTS SECTION AT CHECKOUT. Alternatively we could have it delivered to your work address, just let us know. Please ensure you provide a contact telephone number in case the courier needs to get in touch.

Northern Ireland & Scotland

Due to increased costs to deliver to these locations there will be a £10 surcharge to all addresses in Northern Ireland and Scotland. This will also apply for orders that qualify for free delivery for spending above £75.

Public holidays:

Please be aware that delivery dates may be affected by seasonal holidays such as Bank Holidays and Eid. If you have any questions or need to arrange a particularly urgent delivery, please call us on 020 86981144.

Further details:
For more information about deliveries, please refer to our Terms and Conditions.

If you have any questions you are welcome to call us.